LaHazza Hearth & Stone | Wood Burning Fireplaces in North Charleston SC

Quality Service & Support For Your Fireplace, Insert Or Stove

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Gas, Electric & Wood Burning Fireplaces Throughout South Carolina

LaHazza Hearth & Stone, LLC is your local hearth & stone expert servicing all types of fireplaces, as well as gas, electric and wood-burning Inserts and Stoves. Call 843-900-5050 to get started on your next project!

Below are answers to some of the common service questions we receive! If you are unable to find what you are looking for here,
please check out our FAQs & Troubleshooting section as well as our Safety Precautions section, or Contact Us and we will be glad to assist you further.

1 - Can I change the look of my fireplace?

Most gas fireplaces have facing and trim options to suit your aesthetic desires. Fireplaces can be given a variety of enhancements through changing the stone facing or surrounds and/or shelving and mantel options.

2 - Can I convert my gas fireplace to a wood burning fireplace?

Unfortunately not.

3 - How can I find the model and or serial number?
Each fireplace has a rating plate either inside the operating door or in the lower controls cavity.
For wood-burning fireplaces, look for a metal serial/model plate in the upper left or right sides of the firebox. Sometimes they can be found etched/riveted into a smoke shield behind the screen.
For gas burning fireplaces and inserts, look for a plate in the lower cavity where the controls are located.
Stoves have a serial/model/rating plate attached to the back of the stove typically, or within the base of the pedestal.
4 - I have a fan kit on my unit, but it doesn't seem to blow much air.
Fan kits are equipped with a rheostat control, either manual or via remote control – this is similar to a light dimmer. You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch.
5 - I have an odor in my gas fireplace.
On gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.
6 - Is direct vent the same as ventless?
No, absolutely not. A direct vent uses a high-temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Ventless should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Oversizing or overuse of a ventless, otherwise known as vent-free, hearth product can lead to excess moisture in a well-built, tightly-constructed home. Excess moisture inside the home can contribute to odors, mold, and mildew inside the home.
7 - My remote control is not working, why?
The following are the top reasons why remotes do not function:
1) Batteries do not have enough power or are installed incorrectly.
2) Misunderstanding on how the remote features operate the fireplace.
3) The slide switch on the receiver is not in the correct position.
4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.
5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.
6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.
8 - The fireplace flame does not turn on/off at the desired temperature, why?
When the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.
9 - The temperature reading on my hand-held transmitter does not match my house thermostat temperature, why?
Each system is calibrated by the manufacturer and may not match exactly. If the temperature readings are within 3 degrees this is within the specification.
The temperature from one device to another is difficult to determine. The location of the thermostat is very important to the temperature that you are reading at any point in time. The important thing to remember is that you should develop a comfort area and the appliance will keep you at your comfort level rather than the exact temperature read out.

FAQs & Troubleshooting of LaHazza Hearth & Stone Equipment

Our professionals are committed to providing the best customer service around. If you are unable to find what you are looking for in this list of FAQs and troubleshooting techniques, please check out our Service & Support section, Safety Precautions section, or contact us and we will be happy to help!

1- How do I light my pilot?
CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT
STEP 1: Locate gas supply valve (typically behind louvers, below glass opening – may be red or blue).
STEP 2: Open valve by pivoting handle to be parallel to gas line.
STEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox – typically in the bottom center).
STEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.
STEP 5: Locate the black or green valve control knob (knob with the words “ON”, “OFF” and “PILOT” on it). Push in and rotate counter-clockwise until the word “pilot” is in the 6 o’clock position.**
STEP 6: While pressing and holding in the valve knob (in “PILOT” position – it should press in about 1/4″), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.
STEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word “ON” is in the 6 o’clock position.
STEP 8: Finally, turn the unit’s ON/OFF switch (or wall switch or remote control) to the “ON” position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.
STEP 9: Enjoy your fireplace!
* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to “on” to ignite your main burner.
** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word “PILOT” will be in the 12 o’clock position to light the pilot, and “ON” will be set to the 12 o’clock position to turn on your main burner.
CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT
2 - My remote control is not working, why?
The following are the top reasons why remotes do not function:
1) Batteries do not have enough power or are installed incorrectly.
2) Misunderstanding on how the remote features operate the fireplace.
3) The slide switch on the receiver is not in the correct position.
4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.
5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.
6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.
3 - How do I clean my glass?
It is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass. 1) Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance. 2) Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. 3) Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. 4) For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. 5) Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured. 6) After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.
4 - My fan kit is too noisy, what can I do?
Our fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.
5 - Where can I get help if my appliance is not working properly?
Your local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.
6 - Should I have any type of inspection done for my fireplace, stove or insert?
Yes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.
7 - The fireplace flame does not turn on/off at the desired temperature, why?
When the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.
8 - My remote will not turn my fireplace off, why?
1) The on/off switch on the fireplace and/or wall may be in the on position. This will over ride the remote control feature.
2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.
3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.
4) Hand-held transmitter is outside of the 25’ of operation.
5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.
9 - Can I add a fan to my wood burning fireplace?
You can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.
10 - Can I convert my gas burning fireplace to a wood burning fireplace?
Unfortunately not.
11- Can I cover the louvers on my fireplace or insert face?
No. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer’s warranty and possibly your homeowner’s warranty.
12 - Can I have hand held remote and a wall switch?
Yes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. The highest priority goes to the ON/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON/OFF feature of your remote control.
Next, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the “on- off” feature of the wall switch or fireplace switch is in the “ON” position.
13 - Can I install a blower or fan kit on my fireplace after it has been installed?
Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering & installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.
14 - Can I install a traditional or plasma screen tv above my gas fireplace?
You need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.
15 - Does the cost of my fireplace/insert/stove cover everything needed for installation?
No. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.
16 - How do I remove the glass from my fireplace?
Please refer to the installation manual or users’ guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.
17 - Should I have any type of inspection done for my fireplace, insert or stove?
Yes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.
18 - What are the main components of the remote control?
1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.
2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.
3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.
19 - What powers the remote control?
Both the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).
20 - Why am I feeling a cold draft from my fireplace?
There are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.

Basic Safety Precautions For Your

Fireplace Or Stove

It is important to recognize the safety considerations for all fireplace, insert, stove or fireplace equipment that you may have in your home and around your property and loved ones. If you have any additional questions or concerns, please contact us and we will be happy to assist you.

 

  • Fireplaces and other heated products, such as stoves and inserts, will become very hot while in operation. Be sure to keep flammable products, cleaning supplies, clothing and furniture safely away from the heat radius.
  • The protective glass shielding and screen other surfaces exposed to the heat will get extremely HOT and can cause burns if touched. Touching or wiping down these items is not recommended until it has been given considerable time to cool.
  • Keep children away from any heated surface including the fireplace itself. All parts of these appliances get extremely hot and should be treated with caution. Ensure children and pets keep a safe distance away.
  • Even when turned off from use, your products will remain hot for a period of time, so always exercise caution when around your products after use.

Vendor Partner Network

LaHazza Hearth & Stone works with some of the most-trusted manufacturers in the industry. We can fully customize your desired projects from start to finish! We use the following quality vendor networks for our product lines:

Heat N Glo

From the beginning, Heat N Glo was founded on innovation and advanced design. This philosophy began 20 years ago when Heat N Glo invented direct vent gas technology, making it possible to safely install a gas fireplace in virtually any room. But that was just the beginning — since that time, Heat N Glo has continually created innovative new products and technologies to meet the changing needs and desires of homeowners.

Chim-Tech Mantels

Chim-Tech, Inc. was established in 1993 and has become one of the fastest-growing fireplace mantle manufacturers in the Southeast. Chim-Tech far exceeds the competition in quality of products and service. Each mantle is inspected, wrapped and boxed before it leaves our plant. Larger orders are placed on pallets for easier shipping. We invite you to try Chim-Tech Mantels and see that the quality, service, and craftsmanship is second to none.

Quadra-Fire

When you choose Quadra-Fire products, high performance comes standard. Quadra-Fire fireplaces, stoves, and inserts burn gas, wood, pellets, and other alternative fuels. With an award-winning standard of performance that’s unrivaled in the industry. We also offer options for eco-friendly flames – Quadra-Fire products are reliable, durable, and highly efficient.

Pearl Mantels

Pearl Mantels is a leading manufacturer of fine furniture quality wood and MDF mantels, shelves, reclaimed wood shelves, adjustable mantels and shelves for the fireplace and the home. Pearl also manufactures (patent pending) non-combustible shelves and a line of cast stone shelving for indoor and outdoor use. With over 25 mantel and shelf designs, Pearl continues to innovate and design furniture quality products that meet the needs of consumers, designers, home builders and contractors.

 

Heatilator

As the preferred brand among homebuilders, Heatilator promises quality, reliability, and an ease of installation unsurpassed in the industry. By introducing the first zero-clearance fireplace over 30 years ago, Heatilator not only transformed the concept of fireplace installation, but has continued to lead the industry in builder-focused products. Heatilator products provide reliable heat and steadfast value.

Monessen

Providing high-quality fireplaces, stoves, gas log sets, fireboxes, and more, Monessen products are designed for the savvy consumer looking to feel good about making a smart purchase that will deliver great performance for years to come. Since 1993, Monessen has been leading the hearth industry in vent-free gas products. No matter your style, situation, or space, Monessen has a product that will work for you.

FireRock

Since 2004, FireRock has been dedicated to providing quality products to the custom home market. But our focus goes beyond the products we sell – we know the service you receive is equally important. From our dedicated sales reps, to our knowledgeable customer service team, we pride ourselves on being a partner to you every step of the way. We are thrilled when builders, architects and homeowners alike call us to brainstorm design challenges or develop custom solutions. We believe that service should have the same quality and trust as the product itself, and for us, it does.

Lahazza Hearth & Stone, LLC is your local fireplace expert for North Charleston SC, James Island SC,
Mt Pleasant SC, Monks Corner SC, Hilton Head, Summerville SC, and the Surrounding Areas.

LaHazza Hearth & Stone, LLC is a locally-owned, BBB-accredited business providing quality fireplace solutions. From gas burning log inserts to electric fireplaces, gas fireplaces, wood-burning fireplaces, and even mantels and shelving, we have the indoor or outdoor fireplace you’re looking for. Plus, we only work with manufacturers of the highest quality, such as Heat N Glo, Heatilator, Monessen, and more.

622 Old Trolley Rd
STE 132
Summerville, SC 29485

laurie@lahazza.com